Director of Constituent Services

Job Description

Manhattan Borough President-elect Brad Hoylman-Sigal seeks a Director of Constituent Services to be part of his new team at the Manhattan Borough President’s Office (MBPO). The Director of Constituent Services will report to the Chief of Staff.

The Director of Constituent Services will be responsible for developing and managing systems to address the needs of constituents seeking the help of the MBPO in navigating services from various government agencies. They will build and maintain relationships with a broad range of stakeholders, including government officials, government agencies, community boards, block and tenant associations, schools, and non-profit organizations to ensure responsiveness to constituent concerns and quality service delivery.

The Director will work closely with the rest of the senior team to help identify systematic solutions to boroughwide constituents’ concerns and will be persistent in developing outreach strategies to maximize the Constituent Services Unit’s reach.

The ideal candidate will have experience managing the delivery of constituent services, including the development of processes, systems, and technology to streamline case management, deep ties to the community and a broad range of relationships with service organizations in Manhattan. They must possess a track record of strong staff management skills, and a deep understanding and commitment to the issues affecting Manhattan’s residents.

Specific responsibilities include but are not limited to:

Manage the MBPO constituent services operation and staff;
Develop and manage systems to address the needs of constituents seeking the help of the MBPO in navigating services from various government agencies;
Establish and update reporting systems in order to identify emerging trends in constituent matters and improve constituent services’ team performance;
Work closely with the rest of the senior team to help identify systematic solutions to boroughwide constituents’ concerns;
Develop initiatives to effectively communicate the MBPO Constituent Services Unit’s services Borough-wide;
Develop partnerships with organizations throughout the city;
Represent the Borough President at events and meetings throughout the borough to advance the MBPO’s agenda.

The salary range for this role is $90,000-$100,000, commensurate with experience.

We are committed to building a diverse and inclusive team. People from all walks of life are encouraged to apply. We are committed to providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum Qualifications

A baccalaureate degree from an accredited college, or equivalent.
5+ years of experience at a supervisory level in an area related to the duties described above.

Preferred Qualifications

3 or more years of experience at a supervisory level in one or more of the following types of organizations: city or state government, political and/or issue advocacy campaigns, labor unions, non-profit, policy or community organizations;

Experience managing constituent services, designing processes and systems, and using technology to streamline case management;
Experience working collaboratively at a senior level;
Strong working knowledge of government agencies and processes;
Comprehensive knowledge of Manhattan's diverse neighborhoods and communities;
Deep ties in the community and broad relationships with service organizations in Manhattan;
Understanding and ability to utilize modern technological tools for case management, reporting and staff management;
The ability to work well under pressure and deadlines as well as prioritize tasks;
Demonstrated ability to build relationships with key stakeholders, community groups and individuals;
Ability to work well with communities with diverse interests and needs;
Strong written and verbal communication skills;
Ability to work some weekends and evenings as needed;
Proven ability to hire, manage, motivate and train staff;
Willingness to learn and embrace a broad range of technologies and systems;
Literacy in Spanish, Chinese, or French is a plus;
A demonstrated commitment to the mission, vision and values expressed by the Manhattan Borough President.

How to Apply

Please email mbpohiring@gmail.com a cover letter and a copy of your resume with subject line “Constituent Services.” Cover letter and resume should be included in a single PDF document.

Work Location

Northern Manhattan Office

431 West 125th Street

New York, NY 10027

Work Hours

35 hours per week. Evening and weekend work may be required.